Branch Associate – Birtamod

Location – Birtamode

Roles & Responsibilities:

1. Expansion
   • Must able to add resources on need basis i.e. riders
   • Must able to travel anywhere.
2. Business
   • Must able to generate business.
3. Daily Communication and Coordination:
   • Maintain daily communication with all the riders across the assigned region.
   • Daily communication with Regional Manager
   • Ensure smooth coordination between branches, hubs, and delivery teams.
4. Inventory Management:
   • Conduct daily inventory tally.
   • Ensure accurate tracking and reporting of inventory status and reporting to RM.
5. Cash on Delivery (COD) Management:
   • Perform daily checks of COD collected by riders.
   • Sit with riders to address any discrepancies or missing updates in COD records.
   • Ensure riders update their COD status regularly and accurately.
   • Reporting RM in case of COD risk.
6. Performance Monitoring:
   • Review rider and branch performance on a weekly basis.
   • Ensure key performance indicators (KPIs) are met and take corrective action if necessary.
7. Cost Management:
   • Analyze and report on weekly costs vs. revenue, including direct costs, indirect costs, mid-mile costs, and rider costs.
   • Prepare and review weekly and monthly rider payment reports.
8. Delivery Operations:
   • Ensure that all goods received at branches or by riders are delivered the same day.
   • For undelivered goods, ensure a proper note is written with valid reasons.
   • Ensure timely forwarding of parcels from branches to the hub and facilitate the same across all branches.
9. Proof of Delivery (POD) Checks:
   • Conduct daily POD checks, cross-checking delivered and undelivered packets.
10. Team Management:
    • Conduct regular huddles with the team i.e. riders to ensure clear communication and address any issues.
11. Travel Requirements:
    • Be willing to travel to any location as needed to ensure smooth operations and address issues.