01Introduction

Upaya City Cargo Private Limited (“us”, “we”, “our”, “CityCargo”) operates citycargo.upaya.com.np, the “Upaya City Cargo” mobile application, and the “Upaya City Cargo Driver” mobile application (the “Service Platform”).

This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service Platform, and the choices you have associated with that data. It applies specifically to:

• Service Seekers — individuals or organizations who request or receive cargo transportation services via the Upaya City Cargo App or website.
• Service Providers — individuals who provide cargo transportation services via the Upaya City Cargo Driver App.

We use your data to provide and improve the Service Platform. By using the Service Platform, you agree to the collection and use of information per this policy. Terms not defined here have the same meaning as in our Terms and Conditions.

02Information collection and use

We collect several different types of information for various purposes, to provide and improve our Service Platform for you.

Personal data

While using our Service Platform, we may ask you to provide certain personally identifiable information that can be used to contact or identify you (“Personal Data”), including but not limited to:

• Email address, first and last name, date of birth, phone number
• Address, state, province, ZIP/postal code, city
• Work experience and family members’ names
• Cookies and usage data
• Banking information and government-issued documents

Usage data

We may also collect information that your browser sends whenever you visit our Service Platform, or when you access it through a mobile device (“Usage Data”), such as device type, browser type and version, pages visited, time and date of visit, and unique device identifiers.

• Location data (service seekers): collected while the app is open and on-screen, to display pricing based on your location.
• Location data (service providers): collected from the time you enable “Online” in the Driver app, in the foreground or background, to send trip requests and let service seekers view your location during a trip.
• Transaction information: service type, order and delivery details, date and time, amount charged, distance travelled and payment method.

Cookies and tracking data

We use cookies and similar tracking technologies (session, preference and security cookies) to track activity on our Service Platform. You can instruct your browser to refuse cookies, though some parts of the Service Platform may then be unavailable.

03Use of data

CityCargo uses the collected data for the following purposes:

• To provide and maintain the Service Platform
• To notify you about changes to our Service Platform
• To allow you to take part in interactive features when you choose to
• To provide customer care and support
• To analyse usage and improve the Service Platform
• To detect, prevent and address technical issues

04Transfer of data

Your information, including Personal Data, may be transferred to and maintained on computers located outside your state, province, country or other governmental jurisdiction, where data protection laws may differ from your own.

If you are located outside Nepal and choose to provide information to us, note that we transfer that data to Nepal and process it there. Your consent to this Privacy Policy, followed by your submission of such information, represents your agreement to that transfer.

CityCargo will take all steps reasonably necessary to ensure your data is treated securely and in line with this Privacy Policy, and no transfer of Personal Data will take place to an organization or country without adequate controls in place.

05Disclosure of data

Legal requirements

CityCargo may disclose your Personal Data in the good-faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of CityCargo
• Prevent or investigate possible wrongdoing connected with the Service Platform
• Protect the personal safety of users of the Service Platform or the public
• Protect against legal liability

06Security of data

The security of your data matters to us, but remember that no method of transmission over the internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

07Third-party service providers

We may employ third-party companies and individuals to facilitate our Service Platform (“Third-Party Service Providers”), to provide it on our behalf, perform Service Platform-related services, or help us analyse how it is used. These third parties have access to your Personal Data only to perform these tasks, and are obligated not to disclose or use it for any other purpose.

Third-Party Service Providers assisting clients with their work requests may also have access to your data. Should there be a breach of this policy by a client’s Third-Party Service Provider, CityCargo will not be liable.

08Analytics

In addition to CityCargo’s own analytics, we may use third-party providers to monitor and analyse use of our Service Platform.

09Links to other sites

Our Service Platform may contain links to other sites that are not operated by us. If you click a third-party link, you will be directed to that site; we strongly advise you to review its Privacy Policy. We have no control over, and assume no responsibility for, the content, privacy policies or practices of any third-party sites or services.

10Changes to this policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page, and where appropriate by email or a prominent notice on our Service Platform before the change becomes effective, updating the “effective date” above. Changes are effective as soon as they are posted here.

11Contact us

If you have any questions about this Privacy Policy, get in touch and our team will help.