Upaya Fulfillment
Door-to-Door Delivery Service in Nepal
Upaya Fulfillment is Nepal’s door-to-door delivery service for online sellers, businesses and individuals: doorstep pickup, sorting, delivery and COD collection across 4,000+ locations all over Nepal, along with warehousing solution for businesses.
How it works
Our Delivery Process
- 01
Pickup
Our Rider Partner will reach your location to pick the orders and bring it to our sortation center.
- 02
Sorting
Our Team at the warehouse will sort the packages according to the locations.
- 03
In Transit
Our Team will dispatch the riders according to the delivery locations for delivery.
- 04
Delivered
Our Rider Partners deliver your product to your customers, collect cash if any and provide proof of delivery.
Upaya delivers all over Nepal, including Kathmandu Valley, Pokhara, Chitwan, Butwal, Biratnagar, Dharan, Birgunj, Nepalgunj, and thousands of locations covering Nepal’s Terai, Hill and Mountain regions. With a delivery success rate of over 90% and 80% of orders being delivered within 30 hours.
Upaya in numbers
Scale you can build on
One network carrying a big share of Nepal’s parcels every day, built with the people and businesses it serves.
30,000+
Customers
10,000+
Driver and rider partners
4,000+
188Delivery locations across all 77 districts
Hubs under 12 regional offices
See all locations1,200+
Employees and delivery partners
FY 2025/26 exit
12Kto15K
Orders a day
About 12 to 15% of national volume
5,000+
Entrepreneurs supported
65% female-led
170
Operating branches
FY 2025/26 exit, 300 planned
Instant COD settlement
Your COD, in your bank. Instantly.
COD settlement usually takes up to 24 hours. With Upaya’s Instant COD Settlement, merchants can instantly withdraw their receivable amount to their bank account, whenever they need it.
Standard settlementUp to 24 hrs
With UpayaInstant
- 1
Go to Settlement
Open the Settlement section in your Upaya account.
- 2
Select bank and mobile number
Choose the bank account and mobile number to settle to.
- 3
Enter OTP and submit
Confirm with the one-time password and your money is on its way.
Securely processed via NCHL (Nepal Clearing House Limited)
Pilot
Currently in pilot rollout with selected vendors. Want it for your business? Reach out to [email protected]
Why Upaya
Why Choose Upaya Fulfillment For Your Delivery Needs?
Upaya Fulfillment makes sending and receiving packages easy and stress-free. We provide secure payment collection, real-time package updates, and friendly support to ensure a smooth experience for businesses and individuals across Nepal.
Services
What Do We Provide
Every delivery option an online seller needs, from same day drops inside the city to branch-to-branch shipments. Upaya fulfillment also provides international delivery services as well.
Integrations
Connect Upaya to your systems
Let orders flow into Upaya automatically from your website, store or software, and get every delivery update back without lifting a finger.
API Integration
Place pickup orders, generate waybills and track shipments directly through your own website, app or order management system.
Webhook Integration
Receive instant status updates in your system when a parcel is picked up, in transit, delivered or returned.
WordPress Integration
Connect your WordPress website to Upaya and send orders for delivery straight from your store.
Coming soon
MCP Server
Communicate with your vendor portal via LLMs like Claude, ChatGPT, etc.
Warehousing
Warehousing Facility
The warehouse is equipped with the latest infrastructures, inbound and outbound docks, and reinforced structures for maximum security. It is centrally located at Pepsi-Cola in between Kathmandu, Lalitpur, and Bhaktapur.
Our Warehouse Offers:
- 18,000 sq ft of spacious storage
- 24/7 Monitoring and Security
- Trained & Equipped Warehouse Staff
- Insurance of Goods
24/7 Monitoring and Security
Inbound and outbound docks
18,000sq ft of storage at Pepsi-Cola, between Kathmandu, Lalitpur and Bhaktapur
Trained and equipped staff
Green Mobility
Become a vendor
Get Started Today
Reach us for:
Online Business Deliveries
Secured and Code Based Verified Deliveries
Corporate invites, merch, gifts
Individual Parcels / Packages
And many more …
FAQ
Frequently Asked Questions (FAQs)
Upaya Fulfillment is Nepal’s door-to-door delivery and warehousing service designed for online sellers, e-commerce businesses, and financial institutions. We handle pickup, sorting, delivery, COD collection, and proof of delivery across 4,000+ locations in all 77 districts, with a 90% delivery success rate and 80% of orders delivered within 30 hours.
Delivery charges with Upaya Fulfillment are Rs. 100 for deliveries inside Kathmandu Valley and for deliveries outside the valley it starts at Rs 150. Contact the Upaya team for a full pricing breakdown based on your order volume.
Pickup is free for registered Upaya vendors, our rider partner comes to your location to collect packages at no additional charge. Individual senders who are not registered vendors can drop off packages at the nearest Upaya branch office. To get free pickup, register as a vendor through the contact form on this page.
Upaya offers twice-daily COD settlement which is one of the fastest settlement cycles among delivery partners in Nepal. Registered vendors can request COD settlement up to two times per day directly through Upaya’s system, and funds are transferred accordingly. This means you do not have to wait days or weeks for your collected cash, keeping your business cash flow healthy even with high COD order volumes.
To register as a vendor with Upaya Fulfillment, fill out the KYC form through the contact form on this page. Our sales team will then create your account and user access, after which you can begin placing pickup orders immediately. Training on the Upaya platform is provided as part of onboarding at no additional cost.
Upaya delivers to 4,000+ locations across Nepal through a network of 400+ branch offices. Coverage includes Kathmandu Valley, Pokhara, Chitwan, Butwal, Biratnagar, Dharan, Birgunj, Nepalgunj, and thousands of locations across Nepal’s terai, hill, and mountain regions, reaching all 77 districts.
Yes, Upaya provides free API integration for registered vendors. The API allows you to place pickup orders, generate waybills, and track shipments directly through your own website, app, or order management system without logging into Upaya’s platform separately. Contact the Upaya team for API documentation and technical support.
Every Upaya shipment is assigned a tracking number and buyer receive an SMS with a real-time tracking link. Buyers can click the link to see their parcel’s current status and estimated delivery time. Registered vendors can also monitor all active, delivered, and pending orders in one place through Upaya’s seller dashboard, giving you full visibility across your entire order volume.
Vendor Growth Partnership
Grow with every order you ship.
Upaya grew 5x in one year. The Vendor Growth Partnership lets you set aside a small share of the COD from every order and invest it in Upaya’s growth, turning everyday deliveries into a long-term stake in the logistics backbone of Digital Nepal.
- 1
Choose your share
Pick a small amount to set aside from the COD of each order.
- 2
It adds up automatically
Your share is set aside with every settled order, no extra effort.
- 3
Grow with Upaya
Your contribution is invested in Upaya as it expands across Nepal.
See how it adds up
Per monthRs 30,000
Per yearRs 3,60,000