Learning and Development Specialist

Learning and Development Specialist

Purpose of Position: The Learning and Development Specialist will be responsible for developing, implementing, and evaluating training programs to elevate the proficiency and effectiveness of our riders and drivers. This role demands a proactive individual with robust organizational skills, meticulous attention to detail, and adeptness in collaboration with diverse stakeholders. 

Job Description:

• Develop, implement and deliver comprehensive training content for riders and drivers to enhance their skills and performance.
• Ensure the relevance and engagement of all training materials. 
• Conduct thorough onboarding sessions for newly onboarded riders and drivers, ensuring a seamless integration into their roles. 
• Organize monthly skill development training sessions for riders and drivers. 
• Perform KYC/KYV assessments for rider and driver verification processes. 
• Update waiver forms to maintain compliance with regulations and company policies. 
• Design and facilitate onboarding sessions and skill development training regularly. 
• Draft notifications for riders and drivers regarding important updates, events or changes. 
• Develop KPIs for monthly performance recognition of riders and drivers. 
• Manage incentive programs specifically designed for female riders. 
• Oversee administrative tasks related to training, including documentation and report generation. 
• Develop and deliver training materials tailored to the needs of riders and drivers outside the valley. 
• Update training curriculum to ensure relevance and effectiveness.
• Prepare comprehensive reports on training activities and outcomes. 
• Address and resolve issues related to the driver app system. 
• Collaborate with the development team for app content updates.
• Collaborate with external partners for various initiatives and projects.
• Monitor and evaluate the effectiveness of training initiatives, implementing corrective actions as necessary. 
• Conduct online TOT sessions for staffs outside the valley 

Qualifications:

• Bachelor’s degree in Management, Social Science, or related field.  
• Prior experience in learning and development, training or related fields. 
• Strong organizational and project management skills. 
• Excellent communication and interpersonal skills. 
• Ability to work independently and collaboratively in a fast-paced environment. 
• Willingness to travel outside the valley independently for delivering training.