Learning and Development – Associate

Learning and Development Associate

Purpose of Position: The Learning and Development Associate will be responsible for coordinating training initiatives and operational processes to enhance the skills, knowledge and performance of our riders and drivers. 

Job Description:

• Develop, update and facilitate training for On Demand/Mero Upaya (ODMU) to align with evolving needs and best practices. 
• Follow up with riders/drivers via calls to obtain beneficiary reports, ensuring accurate documentation.
• Prepare training materials such as assessments, waiver forms, KYC/KYC documents uptodate. 
• Assist rider/driver in app registration processes for Upaya, Khalti and Viber platforms.
• Collect beneficiary details for training attendance and compliance purposes. 
• Facilitate the onboarding process for new riders and drivers, providing guidance and support. 
• Conduct post training tests to assess riders/drivers understanding.
• Prepare and send daily reports to management for review and tracking. 
• Check post training test results and record them for documentation and evaluation purposes. 
• Record beneficiary profiles and conduct periodic cleanup to ensure data accuracy. 
• Update dashboard profiles for riders and drivers with relevant training and compliance information. 
• Update the master file with attendance records and training outcomes.
• Address issues related to rider and driver behavior, providing support and guidance as needed. 
• Communicate directly with driver partners and rider partners if/when required to resolve issues or provide assistance. 
• Compare income data of rider partner and driver partner to identify opportunities for improvement

Requirements:

• Bachelor’s degree in education, human resources or a related field.
• Previous experience in learning and development, training or a related area preferred.
• Strong organizational and project management skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.