Learning and Development – Associate

Learning and Development Associate

Purpose of Position: The Learning and Development Associate will be responsible for coordinating training initiatives and operational processes to enhance the skills, knowledge and performance of our riders and drivers. 

Job Description:

  • Develop, update and facilitate training for On Demand/Mero Upaya (ODMU) to align with evolving needs and best practices. 
  • Follow up with riders/drivers via calls to obtain beneficiary reports, ensuring accurate documentation.
  • Prepare training materials such as assessments, waiver forms, KYC/KYC documents uptodate. 
  • Assist rider/driver in app registration processes for Upaya, Khalti and Viber platforms.
  • Collect beneficiary details for training attendance and compliance purposes. 
  • Facilitate the onboarding process for new riders and drivers, providing guidance and support. 
  • Conduct post training tests to assess riders/drivers understanding.
  • Prepare and send daily reports to management for review and tracking. 
  • Check post training test results and record them for documentation and evaluation purposes. 
  • Record beneficiary profiles and conduct periodic cleanup to ensure data accuracy. 
  • Update dashboard profiles for riders and drivers with relevant training and compliance information. 
  • Update the master file with attendance records and training outcomes.
  • Address issues related to rider and driver behavior, providing support and guidance as needed. 
  • Communicate directly with driver partners and rider partners if/when required to resolve issues or provide assistance. 
  • Compare income data of rider partner and driver partner to identify opportunities for improvement


  • Bachelor’s degree in education, human resources or a related field.
  • Previous experience in learning and development, training or a related area preferred.
  • Strong organizational and project management skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and collaboratively in a fast-paced environment. 
Job Type: Full Time
Job Location: Kathmandu

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