Recovery Specialist

Recovery Specialist

Location – Head Office (Anamnagar)

The Recovery Specialist is responsible for managing and recovering overdue payments from individuals or businesses while maintaining professional and respectful communication. The role involves negotiating repayment arrangements, maintaining accurate records, ensuring compliance with relevant laws, and supporting the organization’s overall debt recovery process.

Key Responsibilities:

• Contact individuals or businesses with overdue payments to facilitate the recovery of outstanding debts.
• Negotiate repayment terms and establish suitable payment plans with debtors.
• Communicate with debtors via phone, email, or written correspondence in a professional and respectful manner.
• Provide clear and accurate information regarding outstanding balances, payment terms, and consequences of non-payment.
• Ensure all debt recovery activities comply with applicable laws and regulations, including Section 475 of the Muluki Civil Code, 2074.
• Negotiate settlements or alternative repayment arrangements that are practical and mutually acceptable for both the debtor and the organization.
• Maintain accurate and up-to-date records of all communications, agreements, and payment transactions with debtors.
• Use skip tracing techniques and available tools to locate individuals or businesses with difficult-to-find contact information.
• Prepare and submit regular reports on debt recovery progress, including collections achieved, pending cases, challenges, and potential risks.
• Address debtor inquiries, complaints, or disputes and provide appropriate clarification and solutions.
• Approach debtors with a customer service mindset, understanding their financial situations and identifying suitable repayment solutions.
• Manage and prioritize a portfolio of delinquent accounts to ensure timely follow-ups and effective recovery actions.

Qualifications & Requirements:

• Minimum +2 (Higher Secondary) or above.
• At least 1 year of relevant experience in debt recovery, collections, finance, or a related field.
• Strong communication and negotiation skills.
• Basic legal knowledge related to debt recovery and applicable regulations.