Trip Management – Associate

Trip Management – Associate

Roles and Responsibilities

• Handle Customer Inquiries efficiently and professionally
• Provide excellent customer services and ensure positive interactions
• Provide reliable and accurate information about the company and its product and services offers.
• Recognize and pursue opportunities to cross-sell and/or promote value-added products and services.
• Issues identified during client interaction to resolution
• Escalate issues to supervisors.

Requirements:

• Strong verbal and written communication skills
• Ability to handle customer inquiries and complaints in a professional manner
• Experience working in a call center or customer service environment
• Ability to work in a fast-paced and dynamic environment
• Strong problem-solving and multitasking skills
• Proficiency in using computer and phone systems
• Bachelor Degree