Upaya Services Limited ("us", "we", "our", “Upaya”) operates the upaya.com.np website and the Upaya App mobile application (the "Service Platform").
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service Platform and the choices you have associated with that data.
We collect several different types of information for various purposes to provide and improve our Service Platform to you.
While using our Service Platform, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
We may also collect information that your browser sends whenever you visit our Service Platform or when you access the Service Platform by or through a mobile device ("Usage Data").
This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service Platform that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When you access the Service Platform by or through a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service Platform.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service Platform.
Examples of Cookies we use:
Upaya uses the collected data for various purposes:
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside Nepal and choose to provide information to us, please note that we transfer the data, including Personal Data, to Nepal and process it there.
Upaya may disclose your Personal Data in the good faith belief that such action is necessary to:
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
We may employ third party companies and individuals to facilitate our Service Platform ("Service Providers"), to provide the Service Platform on our behalf, to perform Service Platform - related services or to assist us in analyzing how our Service Platform is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
In addition to the Service Providers for our Service Platform, Service Providers who are assisting clients’ work request may also have access to your Personal Data. These Service Providers assisting the clients on their work shall also not use any of your Personal Data; however, should there be a break of such policy by client’s Service Provider, Upaya will not be liable.
In addition to Upaya’s own analytics, we may use third-party Service Providers to monitor and analyze the use of our Service Platform.
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service Platform. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.